VipersNo setup fee is available on all bundles, broadband & phone, and broadband only packages. Do you need a Virgin Media Socket for WIFI? I moved house with my family and we wanted to move to Virgin Media. Most QuickStart kits have just 6 cables, connectors and powerlines to. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. You’ll find this on the base of the Hub unless you’ve changed it. It is a RJ11 connector on the TEL1 phone socket on the hub. Thank you for posting and for joining this thread regarding home phone switchover. You’ll have to pay the fees first and will then need to send a copy of your final Virgin Media bill along with your proof of payment to Sky in order to claim your £100 credit. Anything is technically possible. VM want £99 to move it. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Your Boosters also have a socket on the front – you can use this to plug in other electrical devices,. jbrennand. In any case your contract prohibits you moving it yourself. . I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. You should call 150 from a Virgin landline or mobile, or 0345. All the wall sockets I can see are for BT. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. How can I upgrade the wall socket, cables and even the splitter I have connected to the tivo box and the modem. Go to Account settings, then Account details b. ) Some advice- New customer signing up before moving into new home. - 5250024• Connect the ends of the 1. 0 Kudos. Turn on and get connected. Wow. Crazy! They must be made of money. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. . To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. . Since my landline switched over and now plugs into my router, those calling me have mentioned that the ringtone now sounds like an international call with a long ring rather than the traditional British ‘ring ring’. A master socket is the main socket for the phone line in your home, not an extension socket. I complained to a UK based ciustomer service person and he tried to persuade me that I could have the phone where the router is or pay £99 to have the living room socket rewired to work, THIS IS RIDICULOUS ! I would like Virgin Media to send an engineer to get my living room. u just run a long cable from the box inside to whatever room u want. Sign in to My Virgin Media a. I wondered if I could ask the community some advice. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. I then unplugged the Pod and plugged it back in again and then it worked. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. In the case of some older items, such as the company's TiVo boxes or Hub 2 routers, it's OK to just get rid of. It’s important you talk to your provider about how the service will work for you. Looking to move over to BT from Virgin cable (broadband and TV), and looking for some advice on what's required. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. No, you can keep using the same phone you’ve always used. Surrey. Browse Virgin Media Virgin Media Community. Re: Moving virgin media wall socket. on 12-01-2023 10:45. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. #12. When you place your order, we'll let you know. New Euro outlet. Then push the connector VM have provided over the screw thread. The video points out how there are sometimes six connectors on an extension socket, but only numbers 2,3 and 5 are used. VM is doing this area-by-area. Business, Economics, and Finance. i just recently moved and there’s a virgin box in my house but i cant seem to connect the wire to anywhere in the wall as they are the same - 5291726. I am moving into a new home at the end of next week and want to join using the Ultimate Volt Bundle (O2 sim, TV, landline, internet). Telephone Broadband and Fibre Optic Engineers Ex BT, Wi-Fi Broadband, 50% CHEAPER, Openreach, Sky, Fibre Optic, Virgin Media services, Call: 0800 860 6767, installs & repairs, extension socket installation and broadband repairs, all service providers, slow internet faults fixed, noisy phone line repairs, London network engineers, broadband, WIFI. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Screwless Faceplate. The out cable goes to another small metal junction called a 2-way splitter (one "IN" and 2 x outputs - one of which goes to the V+ box, the second to the broadband modem). At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. Or the virgin cable that comes into ur property at the moment pull out and. @goslow wrote: @tiger_1310 wrote: Having a mare with Virgin Media. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 132Mb average speed. House move is a shambles in QuickStart, set up and connections Wednesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections Wednesday; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections WednesdayFollow these simple installation steps for your Virgin Media home phone set up. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Virgin media wall socket in an unusable place. You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. Estonia and the Netherlands have already switched. If you’re joining NOW Broadband from BT, EE, TalkTalk, Plusnet or any other non-cable provider, you won’t need to cancel with them or let them know you’re leaving - we’ll take care of everything. I have just switched to Virgin on the Ultimate Volt bundle and have everything working EXCEPT my VoIP phones. Account - Mobile. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. The box needs to move from my living room to under the stairs. Country. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. We would be able to install the extensions for in your home for free as part of the change over to the fibre network. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. You need something called a barrel to connect the two. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. You should be able to do it on a call to CS. Its a flat £25 charge to move the connection points and rebalance power levels. We've had Virgin since we moved in 10 years ago, so have never had a 'normal' line. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Sky will credit your account with up to £100 if Virgin charges you termination fees. Virgin Mobile. Browse Virgin Media Virgin. Account - Mobile. 24 Inc Vat. DTully. Back a step. nothing to do with the outside boxs. . The steps that the Virgin. Reply. I would need a technician to sort that out, please As for getting connected to VM home/my VM, I cannot connect to any VM page, only to this forum, I have. Which was great as that is in a better location than my master Socket was. Tech Chatter. . The stairs are not adjacent to any external wall in the house and I am certain that Virgin Media would not move all my equipment and lift up carpets, floorboards etc to install cable underneath the floorboards. You should also be aware there is a £25 call out charge for the engineer to move the socket. Praying the white is the virgin one. This change will affect other devices that rely on a phone line, such as some fire and burglar alarm systems and telecare devices. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Don’t plug the power cable into a plug socket yet. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only one wall socket can be 'live', and that there is a switch on the outside box to determine which Wall Socket should. KIDDERMINSTER. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Thought I’d save myself some money and switch to Virgin. I will send you a PM to confirm your details so this can. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. None of the numbers line up correctly to the sockets!There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. We appreciate you reaching out to us for this query. Please look out for the private message and we can get started. Hello sophieboulter1. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Hi all, I have gone from having my landline to the ground floor to now having it plugged into the VM modem in the attic, this of course is causing connectivity issue due to the distance between the second and ground floor. 1 ACCEPTED SOLUTION. Book your move Once you know you can use our services at your new address, get in touch to book your move. I can only find the TV socket. Luckily, most newer computers have one already. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. . Sometimes there is no wall box, just a trailing cable. The new cables from your Quick Start kit will be push fit. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. 95. Hi vintageclaret, Thanks for posting, and welcome to the Community Forums. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 0 Kudos. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall. 30 Dec 2022. I really want to sign up now before I move into. Next, connect the power cable. Turn on and start the hub. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tudor. Chatter and natter. We. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Now to my Issue: I opted for the self-installation ki. Is there anyway we can book an. How about using a 10m RJ11 to RJ11 telephone cable. In your Stream kit you’ll find everything you need to get the Stream box up and running. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. I'm a Very Insightful Person, I'm here to share knowledge. Vonage 2nd line. The new fibre phone line is designed to work with the same phones as the old copper line. It is possible to re-enable the existing sockets with this CV21 upgrade. Virgin Media Wall Socket Example 2. I have created a networking and hifi equipment hub underneath my stairs, which is obviously where my existing router and all hifi equipment is located with cabling then connected through the wall and under the floor to TV and speakers in my lounge. Simplistic way will be running cable round the top of the skirting mate. If speeds aren’t as good as they could be, try your Pod in different places. We would like to show you a description here but the site won’t allow us. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. I can’t take it off by myself so I called 0800 953 9500. 2. Hi Swifty-one, welcome back to the community. I can’t find a wall socket anywhere that matches those indicated by virgin. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Solved: Could someone please contact to arrange to move my socket. Hi Stephen, There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an HDMI 2. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Feb 22, 2022. the box should be inside your house. Options. You might also need to change it if your current package isn’t available at your new address. The SSIDs must be the same and broadcast enabled. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. A BT master socket. Hello, I just moved in my new flat and I received the QuickStart installation package today. We can certainly get a move of the. Ideally though, for a single wi-fi router, you want the router in a central location relative to the rooms you want covered by its wi-fi signal and with minimal obstructions between the router and wi-fi users. Options. Pack our kit. Phone calls are just routed from the superhub's phone socket to the telephone exchange via a dedicated frequency on the RFoG or HFC coaxial cable connection (depending on your location). 24 Jan 2007. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. So the technician will install a coaxial outlet where you want the modem. You need a small spanner to remove this. can test they’re secure by checking they don’t move when pulled gently. PS. When this happens your landline will need to be connected to the hub via the adapter provided in order to make and receive calls. Don't touch it. There is an old openreach socket with a coax cable underneath, but in no way connected. Also there will be an external, often brown, omnibox. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service. Connect a pair into pins A & B. Various cable mediums are used in modern systems to transmit data. I actually want to move it where I think the previous Virgin socket originally was - there's. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Best to wait for a VM staff member to get to your post in 2 or 3 days time. I am not currently a virgin media customer. Hi our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. I've got a new hub 5 and want to take advantage of it on my pc. #VirginMedia #VirginMediaQuickStart #V. We would like to show you a description here but the site won’t allow us. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. A great way to check your WiFi Pod’s (white) health, signal strength, and download speeds is with the Virgin Media Connect app. As the Hub starts up, it'll need to connect to the Virgin. There are 10 types of people: those. The company was formed in June 2021 as a 50:50 joint venture between Liberty Global and Telefónica through the merger of their respective Virgin Media and O2 UK businesses. Turn on and start the Box. Looking to move over to BT from Virgin cable (broadband and TV), and looking for some advice on what's required. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Transfer your home phone number to virgin media ireland technical information support our network build on site bringing new development connecting hub 3 extensions community 4797660 how connect old bt master nte5 avforums wiring a ethernet practical beginners guide tv v6 4k set top box review what hi fi line dead but internet still works or drops. Browse Virgin Media Virgin Media Community. Any extension that you create after the main socket is your responsibility. This TEL1 socket serves the same function as the old 'telephone master socket' did. 7 Feb 2011. on 12-01-2023 11:15. Options. We would like to show you a description here but the site won’t allow us. Answered! So, I want to reposition my TV and set-top box, and don't want to run an extension cable. Home Phone. Hey laurafawcett88, Welcome to the community and thanks for taking the time to post here on the forums. 01-02-2023 10:59 - edited 01-02-2023 11:00. Manage Your Account. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. SpeedWow can’t wait to have a BQM looking like this. the street is enabled for the service. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. You can just disconnect the flylead from the isolator tho as it has a barrel on it. Step by step guide to self installing your Virgin Media broadband Hub 4. Tudor. on 17-12-2022 10:39. You need something called a barrel to connect the two. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. QuickStart, set up and connections. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. 3 2. 2. 1. You’ll need to return your Virgin Media Hub. i. How do I get a virgin wall socket? You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall. Pack our kit. If you look into the back of your Hub, you'll see a port. Ethernet sockets suddenly stopped working (wifi working) in Networking and WiFi 3 hours ago; Address exists, but not listed in QuickStart, set up and connections 7 hours ago; no virgin media wall socket in QuickStart, set up and connections yesterday; Re: Move Virgin wall socket in QuickStart, set up and connections yesterdayVM will move it for £25. |. As I'm moving it back to the original location, is. You can only drive the sockets around the house from either the new Virgin media CV21 connection from the modem, OR from the old line. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Connect the Hub’s power cable with the blue tab. And then somehow through a wall to the other side, which is under the stairs. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. Virgin Media services are only available in eligible Virgin Media network areas. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Have you thought about taking cable from brown box outside and run it round outside of house to where you want it. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. We've just extended the house to the side and back and are finding that the wifi doesn't quite reach the far corner of the new build (where I like to sit), so. You’ll need to give Virgin Media at least 30 days’ notice you want to leave, even if you’re out of contract. I will assist you on getting this done for you. CryptoCall Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. The cable is a shotgun cable, with a coaxial cable glued to another cable. I was told when purchasing the broadband package that fi. Checked every. When I ordered my broadband package I was offered a QuickStart setup, but it turns out we don't have the right Virgin media socket in the house. This means that the broadband router can be installed at either location and both will need ADSL filters. It should be free of charge. Choose the best spot for your wifi hub. No internet, unfortunately. I'm in a 1930s semi and there is a grey Telecom branded box on my neighbours bay window, which is connected to a cable running across the front of. Or you may be quicker than average! You won’t be involved the whole time. If these are flats then they may be internally wired & use the SAT outputs on the media connection plate in the main living room. Ethernet cable is faintly easy to hide. We appreciate you reaching out to us on here. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Make sure to take our kit with you when you move. BT expects to make up around 25% of its fibre network with fibre-to-the-home connections, offering speeds of up to 100Mb from spring 2011. Perfect for when you can’t all decide on what to watch. 5m/4. Virgin Media; My Virgin Media; Shop;. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Thank you for your post. 2 weeks ago - last edited 2 weeks ago. g. Switched On Families. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. • Turn on your TV, then using your TV remote, press the Input, AV or Source button. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. Firstly a 6 metre run along the living room wall. This still leaves me with a couple of important concerns. Very poor advice. The RJ11 sockets will be redundant. You may need to use the. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. We appreciate you reaching out to us on here. Remember, have your Virgin Media network name and WiFi password ready. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Virgin Media Extension Cable. . If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into a regular telephone socket that has been mounted onto the window sill (see pic). Browse Virgin Media Virgin Media Community. 1x F Plug to F Plug Leads : Aerial Cables : Maplin Electronics. As to splitting. See where this Helpful Answer was posted. Booking someone to come and fit seems to describe just setting up the modem ect, almost as if they are expecting my house to have virgin media socket already set up. Luckily for me I had a power socket right next to the area where I needed the cable to come in and it is also at the back of my. I have tried: Turning off 5ghz on the Hub settings - and tried to just use 2. The coax cable from the study can be used for the other 360 box in the kitchen. Feed this disconnected extension wire into the VM socket and. The second two black cables are from a satellite dish, used by. Kind regards, Ilyas. A Virgin Media wall socket is simply a point of entry into your home. You’ll then be able to use your same old phone to make. No confirmation received so just rang now and there is no record of the appointment. 1 ACCEPTED SOLUTION. Your cable modem (for fibre optic broadband customers) or your main telephone socket (for National broadband customers). Forum; Apps. The funds will go into your account and offset future bills – you won't receive a lump sum of cash. If you’re having problems with our broadband connection, visit our improve WiFi connection page. The only phone socket available is the TEL1 socket on the back of the VM hub. Replacing Virgin Media Wall socket with one that is integraged into the wall in QuickStart, set up and connections Thursday; Add VM socket to new home in QuickStart, set up and connections a week ago; Two virgin media wall sockets, only one required in QuickStart, set up and connections 3 weeks ago; Moving a socket in Networking and. The wall socket is currently in the living room and I need it moved to another room. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Tudor. But I have no Virgin Media Wall socket in my house. 1. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet and after following the wires from the brown. See where this Helpful Answer was posted. VM has to 'switch' you to do that. We would like to show you a description here but the site won’t allow us. A Ti-Vo was installed in one of the upstairs bedrooms. I can't navigate the IVR to get through to a person to actually talk about what I want. #1. on 19-04-2022 19:46. on 27-10-2022 09:24. • Take the red-banded end of the isolator cable and button it firmly into the Virgin Media socket on your room. As @newapollo has advised we can certainly assist with getting this socket moved for a £25 call out charge. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax. Like the TV cable we have too. 1.